By admin, November 5th, 2009,in Uncategorized | 11 Comments »

Design work
If you don’t have any artwork for the merchandise you want to get printed, or if you just need artwork and no printing, please contact us. We do custom artwork that is innovative, creative and professional.

Payment Deadline
For graphic design services, 50% of payment is due before the design process begins. The other half is due upon completion, but before you receive your high-resolution files.  For merchandise orders, all payments are due in full before merchandise can be shipped.

Your design files must be in either high-resolution (300 dpi) Photoshop files (PSD) at the actual print size OR a vector file (EPS or AI) file where all text is converted to outlines/curves. If you do not have files of this type, get a hold of us anyway and we will see what we can do. Sometimes we can work with JPGs, PDFs, etc. If you don’t already have a design, we can certainly design something for you.

Setup fees are a one-time charge of $25.00.  This includes Pantone/PMS color matching (Typically other companies will charge separately for color matching and screens).

All shipping prices are determined based upon size and weight of the package and your zip code.  FOB Freight On Board (Receiver Responsible for product once it leaves our facility)

You may mix and match garment colors and sizes in any given order. However, you cannot mix and match designs within an order.

Standard garments are high quality 100% cotton or 50/50. Gildan is the typical brand, but Jerzees and Gildan are also standard. If you would like standard brand t-shirts for your order, we always go what is least expensive at the time to save you money. However, it is your preference what we print on. We carry plenty of other specialty brands like American Apparel, Tultex, and Optima.

Garment Sizes
For apparel, we can print on garments anywhere from Infant to XXXXXXL. Some brands do not carry specialty sizes. S through XXL is the most common range.  For any additional size information, please send us an e-mail.

Print Sizes
Our standard screen size is 14.5″ x 17″ and our oversized screen size is 17″ x 23″

Art Approval
Artwork is approved by digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, and accuracy of artwork. SoundMerch cannot accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval may result in production delays.

Most of the time turnaround is 5-10 business days after the artwork is approved and the order is paid for.  We do not charge for rush orders!  However, we are not responsible if we are unable to make the deadline due to internal or external factors.  Our quickest rush job was a call at 2:00 am on a Saturday to have the shirts done by noon the following morning!!!

If it is a super rush job and we are unable to go through the normal mock-up approval process, SoundMerch is not responsible for any errors.  The full payment would still be due.  However, we will work out a deal with you to re-print the order at cost!

Collar and Seam Printing
Although SoundMerch has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. SoundMerch will not be responsible for these inconsistencies.

Hoodie Printing
Although SoundMerch has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, double layered hoods, pockets or any other uneven surfaces. SoundMerch will not be responsible for these inconsistencies.

Cancellations made after mock-up approval will be subject to a 15% restocking fee. No cancellations will be accepted once order has been printed.

4-Color Process
4 Color Process, or “CMYK”, is the process of using 4 colors (Cyan, Magenta, Yellow, and Black) and using each in many different levels to form a picture or graphic. 4 Color Process requires the use of “translucent” inks for the purposes of blending. The nature of this process produces a “faded/washed out” appearance because there are no solid colors. Also, the levels tend to shift more towards one of the colors in the spectrum, and often times looks “too green, too dark, or too pink”. Straight 4 Color Process CANNOT be done on Dark shirts. 4 Color Process really only looks good on paper or the web.  SoundMerch cannot be held responsible for these discrepancies.

Under-runs and Spoilage
Due to the nature of this business, SoundMerch will not be responsible for under-runs or spoilage up to 3% per design. Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered.

Claims and Reprints
If your order is incorrect in some way, you must notify us within 3 days of receiving the product(s). We will do what we can to remedy the situation, especially if the mistake is on our part!

SoundMerch cannot guarantee variances in size/shades/construction of garments and merchandise. Although we use the finest quality equipment available, we do not physically manufacture the garments, paper, vinyl, inks, thread, etc. We simply print on these materials.

Returned Checks
There will be a $45.00 returned check fee.

Payment Methods
We accept checks made out to SoundMerch and mailed to the address below.

1435 N. Harbor Blvd
Ste 102
Fullerton, Ca 92835

We also accept PayPal!  However, there is a 3% less cash discount fee.  Please add 3% to your invoice if you pay by credit card!  Please remit payment by copying this e-mail and clicking on the link to pay through PayPal. Brent@SoundMerch.com

11 Responses to “FAQs”

  1. admin says:

    Yeah, send us an e-mail and we can print custom clothing!

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